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Jamoona.com
4.64 / 5.00
jamoona.com

Jamoona.com

jamoona.com

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Sehr Gut

4.61
1907 Bewertungen
von hier, trustpilot.com
  • 5
    82.09%
  • 4
    10.07%
  • 3
    2.24%
  • 2
    1.12%
  • 1
    4.48%

Die Gesamtbewertung: Sehr Gut (4.61 / 5.00) setzt sich zusammen aus

  • AUSGEZEICHNET.org: Sehr Gut (4.64 / 5.00 von 536 Bewertungen) ansehen
  • Trustpilot : Sehr Gut (4.60 / 5.00 von 1371 Bewertungen) ansehen
Jamoona.com
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Sehr Gut

4.64 / 5.00
536 Bewertungen
Jamoona.com

64584 Biebesheim am Rhein

Bewertungen auf AUSGEZEICHNET.org

5.00/5.00
Chandrak Gajendra
26.11.2021
Very professional
The delivery came quickly, purchase on invoice was possible. There was a small damage in the box but the service was also available on Saturdays and the complaint was dealt with unbureaucratically and quickly to my satisfaction. The goods have always been good so far.
Jamoona.com antwortet:

5.00/5.00
Rhea Baxmann
26.11.2021
Fast delivery & great packaging!
Jamoona's products are great and the numerous customer reviews help with the decision. The delivery was very quick and the goods were not wrapped in excessive packaging +++.
Always my pleasure!
Jamoona.com antwortet:

5.00/5.00
Mark
26.11.2021
Alles ok
Zum ersten Mal bestellt und es verlief alles gut. Produkte werden durchprobiert. Kann jetzt schon mitteilen, dass dies nicht meine letzte Bestellung gewesen ist.
Jamoona.com antwortet:

1.00/5.00
Ostholstein
07.11.2021
Still waiting
I don't know when will I get my order delivered...on 1.11.2021 i placed my order, already made payment through Paypal but there is so far no information from Jamoona...i almost regret why i decided to purchase, i could have gone to our local store which 45 mins drive from my place..i am asking Jamoona to give me an update as to when it will be delivered. I should have gone through customers feedback before i placed my order. Hopefully someone will read this comment and expedite the process.
Jamoona.com antwortet:

Dear customer,

Thank you for your feedback.

We are sorry to hear that you were not satisfied with our service and the shipping time of your order.
We are doing our best to stick to the shipping time specified in the shop so that our customers receive their goods as quickly as possible.

We have faced several challenges over the past few weeks.
Last month we set up our own warehouse and trained a completely new team.
In addition, at the time of your order, fresh items were launched in our shop for the first time, which brought up additional challenges.
Due to the Diwali week, we were also confronted with a very high order volume.

Your order has left our warehouse and we have sent you a shipping confirmation including your DPD tracking link via email.

We can understand your disappointment about the long shipping time and have sent you a € 10 discount code as a small compensation, which you can redeem for a future order.
This code is valid for one year and can be redeemed on our entire product range.

We hope you agree with this solution and would like to apologize for the inconvenience caused.

Best regards, Team Jamoona

3.00/5.00
Ezekiel
04.12.2021
Delivery was delayed but it was sped up upon contacting
I was pretty annoyed as the delivery was delayed for about 10 days. However upon contacting, they sped up the process and got it in next 3 days. In addition they gave a voucher of 10€ as a good gesture.

It was unpleasant at the beginning but they handled the situation with priority. I still would prefer them to adhere to their initial promise of delivery time.

Other than that, there was no issue with the order.
Jamoona.com antwortet:

Dear Ezekiel,

Thank you for your feedback.

We are sorry to hear that you were not satisfied with our service and the shipping time of your order.
We are doing our best to stick to the shipping time specified in the shop so that our customers receive their goods as quickly as possible.

Please be advised that our customer support team is available from Monday to Friday 9AM to 5PM.
We will reply to all messages within 24 hours.

Your order has left our warehouse today and we have sent you a shipping confirmation including your DPD tracking link via email.

We can understand your disappointment about the long shipping time and have sent you a € 10 discount code as a small compensation, which you can redeem for a future order.
This code is valid for one year and can be redeemed on our entire product range.

We hope you agree with this solution and would like to apologize for the inconvenience caused.

Best regards, Team Jamoona

1.00/5.00
J.D.V
04.11.2021
too late service
I ordered 20 kgs basmati rice from this online web portal on Tuesday morning on 26th, they have had their advert online saying dispatched in 3-4 working days, and yet upto this today 29th at around 9 pm now, it just shows in shipping. People from the Netherlands should think twice before ordering from this web porta. They hardly keep their promises, this is the second time they have done this to me. Please remove dispatched within 3-4 working days. my order no is id 126459. Today the finally had packed and waiting to be shipped and now it's in the shipping, god alone knows what they mean by this. Unprofessional attitude. Finally they emailed me it is shipped and they sent me some dhl link to a track and trace which again says the link will only work within 24 to 48 hours. Bullocks.Today is the 1st of November 2021 by the way.

2. Finally received my order today , 2nd november 2021 after a long wait of 8 days at around 1 o clock in the afternoon.
Jamoona.com antwortet:

Dear Jan,

Thank you for your feedback.

We are sorry to hear that you were not satisfied with our service and the shipping time of your order.
We are doing our best to stick to the shipping time specified in the shop so that our customers receive their goods as quickly as possible.

We have faced several challenges over the past few weeks.
Last month we set up our own warehouse and trained a completely new team.
In addition, at the time of your order, fresh items were launched in our shop for the first time, which brought up additional challenges.
Due to the Diwali week, we were also confronted with a very high order volume.

We can understand your disappointment about the long shipping time and have sent you a discount code as a small compensation, which you can redeem for a future order.
This code is valid for one year and can be redeemed on our entire product range.

We hope you agree with this solution and would like to apologize for the inconvenience caused.

Best regards, Team Jamoona

5.00/5.00
praveen
05.10.2021
Perfect quality, Good service , wonderful packing!!!!!!!
Perfect quality, Good service , wonderful packing!!!!!!!
Jamoona.com antwortet:

1.00/5.00
AR.
04.10.2021
Frequent and long delays in the delivery and Damaged products
I had used this service for a couple of times and had a really bad experience.

In the first order, they send me damaged rice which I have to return them back (Imagine to carry a Family pack of rice to a DHL shop). Fortunately, they accepted after a couple of arguments!!

Then, on a second occasion they send me an order with approx. 1 week of delay.
Now, in the latest order they are even worse as there is no info. for dispatch even approx. a week after.
The misery is that, they are not taking phone calls or replying to emails.

I came to conclusion:
-They are not professionals at all
-They trap the consumers with promotional/compensation incentives
-They always replied with lame excuses like we are moving/shifting our ware house, our team is working day and night to cope with orders etc.

STRONGLY RECOMMENDED AGAINST THE PURCHASE FROM JAMOONA PLEASE !!!!

Jamoona.com antwortet:

Dear Abdul,

Thank you for your feedback.

We are very sorry to hear that you are dissatisfied with our service.
By the time you have placed your order we were in the middle of moving to our new warehouse, which is why we were unfortunately confronted with delays in shipping.

In no case do we want to cheat or deceive our customers, since such problems not only hurt our business but also do not meet our own standards of service.

We can assure you that we never pack damaged products. However, it cannot be 100% ruled out that damage may occur during transport by the shipping service provider.

We would also like to point out that it is always possible to have the return parcel picked up by our shipping partner so that heavy packages do not have to be transported by our customers.

Our customer service is available Monday to Friday from 9 a.m. to 5 p.m. and all emails are answered within a maximum of 24 hours.

Best regards, Team Jamoona

5.00/5.00
Kari N.
13.09.2021
My 3rd order
It's been a while already, since I got the order, but I've been too busy to write a review. All of my 3 orders have gone perfectly, what it comes to Jamoona's own services, but I cannot say the same about delivery in Finland. Every time the order has been delayed and this time the box was even opened by the Finnish delivery company Postnord. The box had their own taping in top, so it was quite clear it had been opened. Also the box was in quite bad shape. Their delivery was late one day. I waited the whole day, when it was meant to arrive, but they didn't try to deliver it at all, or tried to call or even send a message. Not once they have brought the order, at the day shown in tracking information.

Then the good part. Jamoona's customer service has always been friendly and earlier even helped me to recover the lost coupon code. This time was the same from their part. Everything was in place in the order, nothing had been taken, even the box had been opened. Even the box was in bad shape, all the products were intact and no visible marks were seen on them. Quality has been good and I've enjoyed experimenting with new ingredients and spices. I look forward to visit your shop again, in the future. Best regards.
Jamoona.com antwortet:

5.00/5.00
Abhi
07.10.2021
Ashirwad Aata packet was open!!
We ordered from Jamoona for the first time and the Ashirvad flour packet was open. Disappointed! Rice packet was fine.

Edited: thank you for the honest reply and compensation in this regard. Hence an updated rating.
Jamoona.com antwortet:

5.00/5.00
Shanand
02.09.2021
Lebensmittel-Gewürze
Ich würde weiter hier bestellen, Sehr guter Service
Jamoona.com antwortet:

1.00/5.00
Unnati gupta
01.09.2021
The delivery was broken and rice was falling out of the cartoon
It was highly dissapointing
Jamoona.com antwortet:

Dear Unnati,

Thank you for your feedback.

We are very sorry to hear that you have received your order in a damaged condition.

We are doing our best to pack all orders as securely as possible. Unfortunately, we cannot completely rule out transport damage if individual parcels are not handled carefully by our shipping service provider.

Our customer support has offered you corresponding options via email.

We apologize very much for the inconvenience this has caused!

Best regards, Team Jamoona

5.00/5.00
sumathaja Danush
11.08.2021
Good service
Good quality and service
Jamoona.com antwortet:

5.00/5.00
Gowtham Buvalli Chikkathammaiah
31.07.2021
Very satisfied from past 1.5 year and 10+ times orders above 30€
The Price, delivery service, website, food quality, correctness of order has always been the best. i am loyal to jamoona and will continue in future too.
Jamoona.com antwortet:

5.00/5.00
Raj
23.07.2021
Best Basmati
I bought a 20kg family Size Pack of basmati.
Was surpised by the fast delivery.
Keep it up jamoona
Jamoona.com antwortet:

5.00/5.00
Max
23.07.2021
Alles super
Schnelle Lieferung
Super Ware
Bin rundum zufrieden
Jamoona.com antwortet:

1.00/5.00
Vatsala
21.07.2021
Decent range but Delayed delivery
Delivery was delayed but I understand it's a 3rd party issue for the store. However, they still need to ensure their delivery vendors are adhering to delivery dates as it directly impacts customer experience for Jamoona. Their range and product quality is decent otherwise
Jamoona.com antwortet:

Dear Vatsala,

Thank you for your feedback.

We have checked your order details and can see that your order was placed on saturday, July 3rd.
Your order has been dispatched on time within 2 business days on tuesday, July 6th.

There seems to have been a delay in the further transport of the shipment by DPD, for which we would like to apologize.
Normally, all packages should be delivered within 1-2 working days after they have been handed over to our shipping service provider.

Best regards, Team Jamoona

3.00/5.00
Mahesh
20.07.2021
Slow delivery but very good discounts
Jamoona store have very offers and discounts compared to others. But, the delivery will be late. Never buy if you want urgent needs.
Jamoona.com antwortet:

Hello Mahesh,

Thank you for your feedback.

We are sorry to hear you have made a bad experience with your order.

We have checked your order details and can see that your shipment was unfortunately affected by a delay that we informed you about via email.

We are doing our best to dispatch all orders on time within 2 working days.
Nevertheless, we cannot always avoid unforeseen delays either.

We hope to welcome you soon again as a customer in our shop.

Best regards, Team Jamoona

5.00/5.00
Sean
03.07.2021
Couldn't ask for more!
Excellent service. Very good website that is easy to navigate and search. Very clear overview of your order and easy to adjust. Prices are competitive and everything I have needed so far has been in stock. Payment is painless and delivery is quick and well-packed - I couldn't ask for more!
Jamoona.com antwortet:

5.00/5.00
Kaufer
01.07.2021
Excellent service
Excellent value for money, prompt delivery. in short 7 star service
Jamoona.com antwortet:

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(Jamoona.com - Durchschnitt: 4.64 / 5.00, 536 Bewertungen)
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