Guten Tag liebe(r) Kunde/in,

vielen Dank für Ihr Feedback.

Es tut uns sehr Leid zu hören, dass die bestellte Ware mit Verspätung und teilweise verschmutzt bei Ihnen angekommen ist.

Wir haben unseren E-Mail Posteingang überprüft und können leider weder unter Ihrem Namen noch unter Ihrer Bestellnummer eine Nachricht von Ihnen finden.
Eventuell ist Ihre E-Mail an eine fehlerhafte/andere E-Mail Adresse versendet worden und Sie haben daher keine Rückmeldung von uns erhalten.

Als Entschädigung für die Unannehmlichkeiten würden wir Ihnen gerne die Rückerstattung des Kaufpreises des betreffenden Produktes (Royal Orient 4,5kg Jasminreis) anbieten. Es ist hierfür nicht notwendig, den Artikel an uns zurückzusenden.

Bitte bestätigen Sie uns kurz, ob Sie mit dieser Lösung einverstanden sind.
Wir möchten uns vielmals für die Umstände entschuldigen.

Beste Grüße, Team Jamoona

Dear Bithi,

Thank you for your feedback.

We are very sorry to hear that you were dissatisfied with our service and the processing time of your last order.
We can understand that the long waiting time for the goods is very annoying for you.
We would like to apologize for this very much!

As a compensation for the delay in the shipping process of your order, we would like to offer you a 10€ coupon code you can redeem on a future order.
Please confirm briefly if you agree with this solution and we will be happy to send you the discount code.

We hope to welcome you again as a customer in our shop and to convince you of a better service this time.

Best regards, Team Jamoona

Dear Mutlu,

Thank you for your feedback.

We are very sorry to hear that you were dissatisfied with our service and the processing time of your last order.

We can understand that the long waiting time for the goods is very annoying for you.
Since we have received a large number of inquiries in the past few weeks, there have unfortunately been some delays in processing.
We would like to apologize for this very much!

After the packing process of an order has been completed, we are unfortunately no longer able to cancel it.
Please be advised that our customer support team aims to respond to all messages within 24 hours from Monday to Friday. We have checked the conversation with you can see that you have received a reply from our side in time.

To compensate for the problems with your order, we have decided to give you a full refund of the purchase price.
We hope that you agree with this solution and that we can reduce your disappointment a little.

We hope to welcome you again as a customer in our shop and to convince you of a better service this time.

Best regards, Team Jamoona

Dear Roshyara,

Thank you for your feedback.

We are very sorry to hear that you were dissatisfied with our service and the processing time of your last order.

We can understand that the long waiting time for the goods ordered is very annoying.
During the Black Week Sale, we have received a large number of orders and unfortunately, we weren't able to dispatch all the parcels on time.

We would like to apologize for this!

As a small compensation for the inconvenience caused, we have sent you a discount code that you can redeem for a future order.

We hope to welcome you again as a customer in our shop and to convince you of a better service this time.

Best regards, Team Jamoona

Dear Rajiv,

Thank you for your feedback.

We are very sorry to hear that you were dissatisfied with our service and the processing time of your last order.

We can understand that the long waiting time for the goods ordered is very annoying.
During the Black Week Sale, we have received a large number of orders and unfortunately, we weren't able to dispatch all the parcels on time.

We would like to apologize for this!

As a small compensation for the inconvenience caused, we have sent you a discount code that you can redeem for a future order.

We hope to welcome you again as a customer in our shop and to convince you of a better service this time.

Best regards, Team Jamoona

Dear Sagar,

Thank you for your feedback.

We are very sorry to hear that you were dissatisfied with our service and the processing time of your last order.

We can understand that the long waiting time for the goods ordered is very annoying.
During the Black Week Sale, we have received a large number of orders and unfortunately, we weren't able to dispatch all the parcels on time.

We would like to apologize for this!

Of course, after canceling your order, you will receive a full refund of the purchase price.

As a small compensation for the inconvenience caused, we have sent you a discount code that you can redeem for a future order.

We hope to welcome you again as a customer in our shop and to convince you of a better service this time.

Best regards, Team Jamoona

Dear Siva,

Thank you for your feedback.

We are very sorry to hear that you were not satisfied with the delivery process for your order.

We can assure you that we have had very good experiences with DPD as a delivery partner so far.
Nevertheless, we will of course be happy to pass your complaint on to DPD in order to optimize the processes.

Of course, your package should be delivered directly to your front door. Due to the current Covid situation, however, the deliverers have the option of contactless delivery and can leave the parcels in a safe place.

Best regards, Team Jamoona