FreeStars
Preamble
AUSGEZEICHNET.org has been the independent evaluation portal for service providers and dealers in every industry for over 10 years. From the newly founded company to the world market leader, we offer our customers professional evaluation management that creates trust. As one of only 30 official providers worldwide, we have a direct interface to Google to enable the display of ads-relevant seller ratings.
This document contains the service description and supplementary terms of use for the “FreeStars” package from AUSGEZEICHNET.org.
The General Terms and Conditions (GTC) of AUBII GmbH (hereinafter AUBII or AUSGEZEICHNET.org) apply to the use of the service in general and the evaluation seals and tools in their current version, which can be accessed here.
Scope of services
The following features, tools and functions are included in the FreeStars package. Additional services are displayed in the account.
Top Features
| Number of domains / outlets | 1 |
| Reviews per month | max. 5 |
| Advice |
Additional Services
| Customer support | by e-mail |
| Industry-specific evaluation criteria | |
| Collect offline reviews (QR code) | |
| Verified Site Seal | - |
Tools
| Review Collector | - |
| Integrate Google Reviews (All-in-One 1 Portal) - | - |
| Plugins for integration into CMS & shop systems | - |
| Mailing tool for sending review requests | - |
| Facebook Integration | - |
Service description
Customer support
You can get customer support via email. The AUSGEZEICHNET.org experts are at your disposal.
Reviews
There is no limit to the number of review prompts generated. Your review profile will show reviews up to the maximum number included in the package. The seal will be given a rating as soon as you have received the first ratings on AUSGEZEICHNET.org.
Each new AUSGEZEICHNET.org rating can be called up individually via your profile page, i.e. a separate page is created for each one that can be included individually in the search index by Google. This has the advantage for you that with each new rating, the chance of being found at the top of Google increases.
AUBII will regularly update the overall ratings on your profile page, at the latest after each new rating received by AUSGEZEICHNET.org. The seal for your website is updated several times a day.
Reviews Collection Guidelines
When sending a review request (or otherwise asking your customers to leave a review for you), please keep the following guidelines in mind:
- It is not permitted to offer your customers financial incentives of any kind for writing a review.
- These incentives include primarily, but not exclusively
- Gift/Voucher Cards
- Discounts for future orders
- Anything else of monetary value
- Failure to follow these guidelines can result in significant penalties and negatively impact your visibility and ranking on Google, particularly the display of your Google Seller Ratings.
(You can find these guidelines here in its current version.)
Review management
AUSGEZEICHNET.org supports you in collecting good ratings. However, there is expressly no entitlement to good ratings. AUSGEZEICHNET.org adheres to the Evaluation Code (current version here.). Active review management is included in the BUSINESS, PROFESSIONAL and ENTERPRISE packages. With an upgrade, professional arbitration management by the AUSGEZEICHNET.org experts is available to you in the event of unjustified ratings.
Integration of Google reviews
As part of the FreeStars package, you get access to the so-called all-in-one function. You can reference Google reviews in your review seal and include them in the overall score. The prerequisite for this is that you only allow ratings to be attributed to you that refer to the identical legal person / entity and that match the operator of the website on which the rating seal is used. You are responsible for misuse. Therefore, check whether it is really your ratings that should be taken into account and let us know in good time if there are any changes to the legal entities being rated or the user of the rating seal. Only clearly assignable ratings from the overview page of one's own profile from the respective portal are used. The ratings from other portals are displayed on AUSGEZEICHNET.org as soon as you have received the first rating on AUSGEZEICHNET.org and are editorially updated weekly. A further prerequisite for the consideration of ratings from another portal is the consent of AUBII. If the consent to the consideration of ratings from one or more portals is omitted, AUBII will inform you about this. If, for example, another rating portal ceases its service, AUBII cannot assume any liability for this.
Additional conditions
Experience has shown that our support for you increases with your success (e.g. due to increased inquiries in customer support or just due to the use of our servers), the FreeStars package is available to companies with a turnover of up to 250,000 euros per year a maximum number of 25,000 page impressions (page views of your seal or your profile) per month. If you exceed one of the two criteria, you can upgrade to the next higher package. AUSGEZEICHNET.org is entitled to independently integrate advertising content for its own services (not for third-party services) on the profile page, the rating page and/or in the rating seal.
Term and Billing
Duration
The minimum term of the package is twelve months. The regular notice period for the
package is four weeks before the end of the term. After this period of notice has
expired, the package is extended by a further twelve months. The package is extended
by the same term at the same price until you cancel in good time. The right to terminate
for good cause remains unaffected.
Payment
You will receive these services at the price specified during registration. The price does not include sales tax and, if applicable, a set-up fee and/or surcharge for additional features. Depending on the selected payment method, discounts or other fees can be taken into account.
Depending on the country in which the company is located, different payment methods are available. In Germany is currently Purchase on account and direct debit via SEPA possible. In the case of direct debit, the customer authorizes AUBII to collect all fees incurred as part of the contractual relationship.
Terms of payment
The fees owed for the services provided by AUBII are due immediately after conclusion of the contract. Payment in advance and monthly payment can be agreed. The fees are based on the current price list (category "Prices and Services"), which AUBII determines at its reasonable discretion.
AUBII sends an electronic invoice by e-mail for each payment transaction. If the customer requests an invoice to be sent by post, AUBII can charge a fee of €2.50 per invoice for this.
If the customer defaults on payment of one or more installments or parts thereof, AUBII can block services for the customer concerned. AUBII is only obliged to unblock the services once the outstanding claim including dunning costs etc. has been settled in full.
If the customer is in arrears for two consecutive months with the payment of a not inconsiderable part of the remuneration or in a period longer than two months with an amount that corresponds to a monthly fee, AUBII can terminate the contractual relationship for good cause without observing a deadline quit. An important reason for termination without notice for AUBII is also given in particular if insolvency proceedings against the customer's assets are applied for, opened or the opening is rejected for lack of assets.
In the event of a delay in payment, AUBII can charge processing fees of €8.50 plus any bank charges for each unauthorized returned direct debit. The customer reserves the right to prove that no damage has occurred or that it is significantly lower.
If the customer's account does not have the required funds for direct debit, the bank holding the account is not obliged to redeem it. If it is not possible to carry out the direct debit procedure from a current account (e.g. for customers based abroad), the customer undertakes to grant direct debit authorization from a credit card account. The objection to a direct debit does not constitute a withdrawal of the direct debit authorization.
If the customer is more than seven days in arrears with the partial and/or full payment of a due installment, the entire outstanding amount is then due for payment. A reminder fee of €10.00 will be charged to the customer for reminders required after the default has occurred. In the event of an unsuccessful reminder, AUBII will leave the claim to a collection service and/or lawyer for further collection of the claim, which can entail significant additional costs for the customer. The customer agrees that payment for AUBII's fee-based services can be processed via a service provider commissioned by AUBII (e.g. e-payment provider, factoring partner).