too late service
I ordered 20 kgs basmati rice from this online web portal on Tuesday morning on 26th, they have had their advert online saying dispatched in 3-4 working days, and yet upto this today 29th at around 9 pm now, it just shows in shipping. People from the Netherlands should think twice before ordering from this web porta. They hardly keep their promises, this is the second time they have done this to me. Please remove dispatched within 3-4 working days. my order no is id 126459. Today the finally had packed and waiting to be shipped and now it's in the shipping, god alone knows what they mean by this. Unprofessional attitude. Finally they emailed me it is shipped and they sent me some dhl link to a track and trace which again says the link will only work within 24 to 48 hours. Bullocks.Today is the 1st of November 2021 by the way.
2. Finally received my order today , 2nd november 2021 after a long wait of 8 days at around 1 o clock in the afternoon.
2. Finally received my order today , 2nd november 2021 after a long wait of 8 days at around 1 o clock in the afternoon.
Jamoona.com
Dear Jan,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with our service and the shipping time of your order.
We are doing our best to stick to the shipping time specified in the shop so that our customers receive their goods as quickly as possible.
We have faced several challenges over the past few weeks.
Last month we set up our own warehouse and trained a completely new team.
In addition, at the time of your order, fresh items were launched in our shop for the first time, which brought up additional challenges.
Due to the Diwali week, we were also confronted with a very high order volume.
We can understand your disappointment about the long shipping time and have sent you a discount code as a small compensation, which you can redeem for a future order.
This code is valid for one year and can be redeemed on our entire product range.
We hope you agree with this solution and would like to apologize for the inconvenience caused.
Best regards, Team Jamoona