Item missing in order and poor service
I am buying regularly products from jamoona but since last 1 year.service is very poor and sometimes they take more than 10 days for delivery.they are not replying via emails or what's app nor they are receiving call .at the end I have to cancel my order and in my last purchase I didn't receive my whole order .how can they do that even receive full payment in advance.after some days they told me that they will refund money to my account but even after one month I didn't get my Money or the item. And now they are not picking up my phone nor they are replying me by email.
Jamoona.com
Dear Sagar,
Thank you for your feedback.
We are very sorry to hear that you were dissatisfied with our service and the processing time of your last order.
We can understand that the long waiting time for the goods ordered is very annoying.
During the Black Week Sale, we have received a large number of orders and unfortunately, we weren't able to dispatch all the parcels on time.
We would like to apologize for this!
Of course, after canceling your order, you will receive a full refund of the purchase price.
As a small compensation for the inconvenience caused, we have sent you a discount code that you can redeem for a future order.
We hope to welcome you again as a customer in our shop and to convince you of a better service this time.
Best regards, Team Jamoona