Frequent and long delays in the delivery and Damaged products
I had used this service for a couple of times and had a really bad experience.
In the first order, they send me damaged rice which I have to return them back (Imagine to carry a Family pack of rice to a DHL shop). Fortunately, they accepted after a couple of arguments!!
Then, on a second occasion they send me an order with approx. 1 week of delay.
Now, in the latest order they are even worse as there is no info. for dispatch even approx. a week after.
The misery is that, they are not taking phone calls or replying to emails.
I came to conclusion:
-They are not professionals at all
-They trap the consumers with promotional/compensation incentives
-They always replied with lame excuses like we are moving/shifting our ware house, our team is working day and night to cope with orders etc.
STRONGLY RECOMMENDED AGAINST THE PURCHASE FROM JAMOONA PLEASE !!!!
In the first order, they send me damaged rice which I have to return them back (Imagine to carry a Family pack of rice to a DHL shop). Fortunately, they accepted after a couple of arguments!!
Then, on a second occasion they send me an order with approx. 1 week of delay.
Now, in the latest order they are even worse as there is no info. for dispatch even approx. a week after.
The misery is that, they are not taking phone calls or replying to emails.
I came to conclusion:
-They are not professionals at all
-They trap the consumers with promotional/compensation incentives
-They always replied with lame excuses like we are moving/shifting our ware house, our team is working day and night to cope with orders etc.
STRONGLY RECOMMENDED AGAINST THE PURCHASE FROM JAMOONA PLEASE !!!!
Jamoona.com
Dear Abdul,
Thank you for your feedback.
We are very sorry to hear that you are dissatisfied with our service.
By the time you have placed your order we were in the middle of moving to our new warehouse, which is why we were unfortunately confronted with delays in shipping.
In no case do we want to cheat or deceive our customers, since such problems not only hurt our business but also do not meet our own standards of service.
We can assure you that we never pack damaged products. However, it cannot be 100% ruled out that damage may occur during transport by the shipping service provider.
We would also like to point out that it is always possible to have the return parcel picked up by our shipping partner so that heavy packages do not have to be transported by our customers.
Our customer service is available Monday to Friday from 9 a.m. to 5 p.m. and all emails are answered within a maximum of 24 hours.
Best regards, Team Jamoona