Extremely annoying experience.
I placed my order on 25.01 Jan and on 01st Feburary, the status of order is still "Paid and in queue to be packed". I tried reaching them on call at least ten times during last week, but they don't answer phone calls. They have so called whatsapp chat, on which they never reply. On an average, one can expect a response on your email with a misleading information. As of today, they asked me to cancel the order online, which isn't possible at all. There is no option to cancel the order online. Finally, I had to send an email for cancelling the order on 01.02.2022 and got an email stating package will be picked up by courier service in next 48 hours instead of confirming the order cancellation. Sheer nonsense. Definitely not recommended to anyone. Order handling and Customer service itself is so disappointing, can't comment on products as after more than a week nothing is delivered.
Jamoona.com
Dear Mutlu,
Thank you for your feedback.
We are very sorry to hear that you were dissatisfied with our service and the processing time of your last order.
We can understand that the long waiting time for the goods is very annoying for you.
Since we have received a large number of inquiries in the past few weeks, there have unfortunately been some delays in processing.
We would like to apologize for this very much!
After the packing process of an order has been completed, we are unfortunately no longer able to cancel it.
Please be advised that our customer support team aims to respond to all messages within 24 hours from Monday to Friday. We have checked the conversation with you can see that you have received a reply from our side in time.
To compensate for the problems with your order, we have decided to give you a full refund of the purchase price.
We hope that you agree with this solution and that we can reduce your disappointment a little.
We hope to welcome you again as a customer in our shop and to convince you of a better service this time.
Best regards, Team Jamoona