Bad experience with delivery
I ordered 20+kg(rice etc.) weight from jamoona, every time they used to ship though DHL and I never had any problem related to delivery, this time they changed the delivery partner to DPD, one of the worst delivery provider in Germany, and they left the package at front door and refused to deliver to apartment which is in 1st floor. While ordering, I requested jamoona to deliver though DHL or Hermes as we never had any issue with them, but they refused and sent through DPD.
Initial days they used DHL to grab the customers, now they shifted to cheaper provider DPD as they got more customers now.
I'm sure you people will receive more negative reviews if you guys continues with DPD. I'll never ever order from these people again.
Initial days they used DHL to grab the customers, now they shifted to cheaper provider DPD as they got more customers now.
I'm sure you people will receive more negative reviews if you guys continues with DPD. I'll never ever order from these people again.
Jamoona.com
Dear Siva,
Thank you for your feedback.
We are very sorry to hear that you were not satisfied with the delivery process for your order.
We can assure you that we have had very good experiences with DPD as a delivery partner so far.
Nevertheless, we will of course be happy to pass your complaint on to DPD in order to optimize the processes.
Of course, your package should be delivered directly to your front door. Due to the current Covid situation, however, the deliverers have the option of contactless delivery and can leave the parcels in a safe place.
Best regards, Team Jamoona