3.00

I ordered Ivario testing kit, collected sample and sent it off, following their instructions. Unfortunately, 2 months later - I still haven’t received the results. When logging online, I can see that my testing kit was never received by their lab. That’s all fine, sometimes things get lost in transit. However, the worst is that I have tried to email them numerous times about a refund/sending me another kit, and have received no response. I have tried to call them using different numbers found on their website, and nobody answers. I wonder if the company has disappeared. As a result, have lost almost £140 and very unhappy.

UPDATE: after loosing all hope to ever get my test results and posting a negative one star review on this site - a representative from the ratings company contacted me and acted as a mediator to solve the issue with IVARIO. I finally received another testing kit and got my results - albeit with 3 months delay and lots of stress. Happy to have received my results which were of great quality, but it was still unacceptable that I wasn’t able to contact the company after my results were delayed, and that action from their side was only taken after a negative review online. I have updated my initial one star rating to three stars.