Very good product, shittiest support
Originally i tried to order this product already in october 2017, but was out of stock.
I ordered it again in april 2018 and it got damaged during delivery. When wanted to order new one, they were out of stock.
When asked customer service what to do, they told me, that "i am welcome to make new order online", while the webpage said it is out of stock. Ridiculous.
In the end i had to order different colour. Also since your dutch distributor did not have it, i had to order it from Germany, which doubled the price.
I am very angry with this experience, even though the product itself is great.
I ordered it again in april 2018 and it got damaged during delivery. When wanted to order new one, they were out of stock.
When asked customer service what to do, they told me, that "i am welcome to make new order online", while the webpage said it is out of stock. Ridiculous.
In the end i had to order different colour. Also since your dutch distributor did not have it, i had to order it from Germany, which doubled the price.
I am very angry with this experience, even though the product itself is great.
Velvet Trading GmbH
