Good service but you have to improve the quality of the product
I ordered a Stufenmatte aus Polycarbonat | Transparent. The goods arrived really fast and in perfect condition.
The problem is that the product must be installed by using the contact points you pasted in a "transparent" material. You can clearly see the silicone glue which makes it really ugly. I would recommend you to change the system to fix the product to the stairs. After a couple of weeks, I decided to buy a different product and dismount your product.
I would also recommend improving your communication with the clients who cannot speak German. You are already selling the product out of Germany.
The problem is that the product must be installed by using the contact points you pasted in a "transparent" material. You can clearly see the silicone glue which makes it really ugly. I would recommend you to change the system to fix the product to the stairs. After a couple of weeks, I decided to buy a different product and dismount your product.
I would also recommend improving your communication with the clients who cannot speak German. You are already selling the product out of Germany.
Velvet Trading GmbH
