Mr. Robert E.
I am very pleased with the product,service & packaging.
It may cost more but may I suggest you offer an optional shipping method.
I am not aware of the postal reputation in Germany, but in Canada it is abysmal. I observed through tracking that this item was misdirected after arriving in Canada, & took 2 weeks to arrive in Lethbridge. Then it was misdirected here in my city. I received notice that the package was delivered,,, but not to my residence. The only reason I ended up with the package is because the recipient went to extended trouble contacting me. After I contacted the post office they only offered defencive excuses, platitudes & the attitude that reaffirmed my concern with their incompetence.
It may cost more but may I suggest you offer an optional shipping method.
I am not aware of the postal reputation in Germany, but in Canada it is abysmal. I observed through tracking that this item was misdirected after arriving in Canada, & took 2 weeks to arrive in Lethbridge. Then it was misdirected here in my city. I received notice that the package was delivered,,, but not to my residence. The only reason I ended up with the package is because the recipient went to extended trouble contacting me. After I contacted the post office they only offered defencive excuses, platitudes & the attitude that reaffirmed my concern with their incompetence.
berondi
I apologize for the issues you faced with DHL which is really unusual. We work with them for 12 years and hardly faced any isses with them - also not in Canada. We never had an experience comparible to what you described. Eventually the Corona crisis influenced their processes these days which is not an excuse and it should not have happened. Enjoy your new cookware and stay healthy!